We do our utmost to maintain the highest possible quality of our products. Yet it may happen that you are not satisfied with a product or you want to return it for a different reason. Then that if:
- you let us know within 14 days of receipt of the product know that you want to send it back
- you within 14 days after notification of your return the product sent to us
- the product is in original condition, ie unused and undamaged
- packaging and foil can be opened from the product and the product may be viewed as far as necessary to assess the quality *. The product should in marketable new is coming with us. Disconnected protective films must be to the article wrapped for shipment.
- the product in the original undamaged product package (sdoos) and in addition is well protected is sent back in a sturdy shipping box (outer box).
- You enclosed the completed return form
* In case of a production error, see the section ' Warranty '
Want to send a product back, report it within 14 days of receipt of your package via: firstname.lastname@example.org
- Download the return form and fill it out
- Pack the product neatly in the original product packaging, as you found it when you open the package. Use the original protection and use a sturdy carton. Labels should not be stuck on the product packaging itself, just on the carton
- Send the product then with the return form in the original packaging with good carton within 14 days after registration to:
6942 PP Didam
- Upon receipt, we make the purchase amount directly to you about.
- email us a picture of the manufacturing defect or damage. Note that the picture is sharp and exposed enough. Describe in your mail what's wrong with the product.
- Pack the product neatly in the original product packaging, with the original protection and use a sturdy carton.
- Visit our return portal
- Go through the steps and print your shipping label. The costs of shipping are now being passed on to us.
- Bring your return package to the selected delivery point in your area.
Cost in case of withdrawal
In return process the postage paid by the customer, unless it is a production error or it can be clearly demonstrated that the product during shipment is damaged.
If you've already paid the order, we will provide a full refund as soon as possible but no later than 14 days after registration to pay the return provided that the product has been received by us in good order. Send your package from our return portal, then the shipping initially on our behalf. We pay back the full purchase cost, minus the cost of shipping your return package. In case of manufacturing defect or damage, these postage our expense.
Make sure at all times that the product is well packaged and sent protected. The return is at your own risk of the sender. Does the returned product damaged by us or paste the return label directly on the product box, then the loss is deducted from the original purchase price to pay us back.
What can't you return?
The right of withdrawal does not apply to the following products:
a) products whose size, color and/or finish specifications is changed on request based on customer specifications
b) products designed at the request of the customer
c) products which are printed according to customer specifications, after the customer has explicitly given an agreement on the appropriate proof
d) wallpaper of wall decals already mounted on the wall
e) products later than 14 days after receipt return reported
Do you have purchased a product and discover before processing, but within 30 days of purchase, a demonstrable printing or production error (applies even if the custom of the above category a t/m c), please email us as soon as possible what is the defect accompanied by a clear picture. We may ask you to send the product of a physical sample by post, in which the error is obvious. In the event of a printing or production error, we will replace the product always free or re-produce and send. The new shipping and possible. return costs are obviously at our expense.
The customer needs processing to inspect the product carefully and check printing and manufacturing defects, as we are not liable for any maintenance. additional costs for the (re) made by third parties etc. We ask the customer then unpack the product upon receipt, if applicable cut in jobs and just lay down on a dry surface for inspection. cut jobs will always be returned in the event of a product or misprint and replaced.
Do you have a complaint or question about your order?
Please contact by email: email@example.com
or by phone: 0316 220826